At the BMW Group, our customers have been our guiding force for more than a hundred years. During our long history, esteemed patrons like you, have put their trust in not just our products but also in our commitment to security and stability.
On behalf of the BMW Group, we would like to reassure you that during these difficult and testing times, the health and safety of you and your loved ones remains our highest priority.
We are closely monitoring the developments around Coronavirus (COVID-19), adhering to Government norms, directives and guidelines, and putting in place various measures to deal with this rapidly evolving situation, effectively and efficiently.
In view of the nationwide shutdown, we have taken some immediate measures to ensure that you continue to access our services with complete peace of mind.
- We are accepting claims for vehicle(s) where the warranty or maintenance package is set to expire between March 1st, 2020 and June 30th, 2020, until July 1st, 2020.
- We are also inviting customers who have bought their vehicle(s) in the year 2020 and have no existing Service Inclusive Package to avail the benefits of First Month package rate till June 30th, 2020.
A critical area of focus has been our dealerships, which under the current Government directives will remain closed until further notice for the safety of both our customers and staff. We are proactively engaging with relevant authorities to stay updated on any new developments. Meanwhile, we are also preparing ourselves by taking several precautionary measures across our offices, dealerships and service centers to ensure a seamless experience for you once dealer operations are permitted by the Government.
We would also like to inform you that our warehouses are currently under lockdown and this might have an effect on part availabilities, service and repairs. We request you to please bear with us and rest assured that we are taking all the necessary steps to minimize the inconvenience to the best of our abilities.
At BMW Group India, we are committed to supporting our customers, brand loyalists, partners and enthusiasts during these extraordinary times. If you wish to reach out to us, for any support or assistance, please reach out to us on the details given below.
BMW India
Toll free Number : 1800-102-2269
Email Id : contact.india@bmw.in
MINI
Toll free Number : 1800-103-6343
Email Id : contactindia@mini.in
Further, in the midst of these trying times, we understand any limitations and challenges that you might face. Therefore, on behalf of BMW Financial Services we are pleased to extend online payment flexibility through ‘ICICI Bank Virtual Payments’. For any support or assistance, please contact us at BMWFS-Customerservice@bmw.in or call us at 1800 102 2269.
We have made living engineering machines that can handle every curve thrown their way. But the curve ahead may be like none we have ever seen before. At BMW, we know that just like there was a time before COVID-19, there will be a time after it - and we will come back stronger than ever and deliver Joy, the only way we know best – from behind the wheel of your favourite BMW or MINI.
With this, we wish you and your loved ones a safe, healthy and a joyous present.
With kind regards,
