BMW and the BMW partners support our customers in times of COVID-19 where they can.

WE’RE HERE FOR YOU.

At BMW India, your health and safety remain our top priority during this unprecedented and difficult time. We would also like to remind you that even during this situation, we are still connected with our esteemed customers, prospects and available for you online – ready to address your concerns.

The BMW Customer Service is available for customers despite COVID-19.

STAY IN TOUCH WITH US.

Whatever your concern is, the BMW Customer Service is here for you. Our qualified service staff answer your questions and support you in any way they can.

Your contact to BMW Service

CUSTOMER SERVICE:

Toll free Number : 1800-102-2269

Email us at : contact.india@bmw.in

The BMW Partners and car dealers are available for customers despite COVID-19.

WITH BMW CONTACTLESS EXPERIENCE, JOY COMES CLOSER TO YOU.

At BMW India, your health and safety remain our top priority during this unprecedented and difficult time. We would also like to remind you that even during this situation, we are still connected with our esteemed customers prospects and available for you online – ready to address your concerns.

With BMW Contactless Experience, a digital-first purchase experience that gives you all the benefits of a brick and mortar dealership, and more with a click of a button. So, wherever you go, a dealership goes with you. Come embrace joy from the comfort of your home.

Book an experience

YOUR BMW PARTNER IS ALWAYS OPEN FOR YOU.

You want to make an appointment or have questions about purchasing a car? Thanks to our close dealer network, there is always a BMW Partner near you. Whatever your concern is, we are here for you.

Find my BMW Partner

BMW Contactless Experience

Appointments
Purchase & advice
Workshop services
BMW Accessories
And many more

MAKE AN APPOINTMENT.

If your BMW needs a service or repair, you can make an appointment as usual. Contact your BMW Service Centre now and book the next possible appointment.

Find my BMW Partner

BMW does everything it can to ensure that new vehicles will be delivered on time despite COVID-19.

IS MY NEW BMW ON TIME?

You are eagerly waiting for your new BMW and have questions about delivery? Contact your BMW dealer now and find out everything you need to know about this special day.

Find my BMW Partner

YOU HAVE AN INQUIRY FOR BMW FINANCIAL SERVICES?

BMW Financal Services is open on business despite COVID-19.

BMW Financial Services is happy to assist you in navigating through the finance-related queries during these trying times.

YOUR CONTACT TO BMW FINANCIAL SERVICES:

Call us on: 1800-102-2269
Email us at: BMWFS-Customerservice@bmw.in

YOU HAVE AN INQUIRY FOR BMW FINANCIAL SERVICES?

Your leasing contract expires or your’re thinking about a new BMW? Contact us now. Our competent staff will have the best solution for you.

YOUR CONTACT TO BMW FINANCIAL SERVICES:
Call us on: 1800-102-2269
Email us at: BMWFS-Customerservice@bmw.in

YOUR CONTACT TO BMW CONNECTED DRIVE.

BMW ensures that BMW ConnectedDrive Services are available to you as before. If you have any questions, our customer service is of course always there for you.

YOUR CONTACT TO BMW CONNECTED DRIVE:
Call us on: +12 123 456 78
Email us at: xyz@bmw.nsc

Contact BMW ConnectedDrive

FREQUENTLY ASKED QUESTIONS

To answer any queries that might be on your mind during this period, we have collated a list of Frequently Asked Questions to address some of your concerns immediately.

If you have any other questions, please feel free to get in touch with us at: 1800-102-2269 or contact.india@bmw.in

Are BMW Dealerships open for customers?

As your wellbeing is of the highest importance to us, our Dealerships’ operations will be subject to local curfew or lockdown relaxations as directed by statutory authorities. Based on the lockdown advisory applicable in your area, our Dealerships will be ready to serve you again with all the safety measures in place. Please connect with your nearest dealership for more updates.
Are BMW Service Centres open?

Being a globally responsible organization, the safety of both our customers and employees takes precedence above all else. Our service centres are now accepting bookings for service appointments. However, the service appointment and Pick & Drop facility will be subject to local curfew or lockdown relaxations as directed by local authorities. Please reserve your service slot via the online booking system.
Can I go to my BMW Dealership as usual to buy a car?

As your wellbeing is of the highest importance to us, our Dealerships’ operations will be subject to local curfew or lockdown relaxations as directed by statutory authorities. Considering the critical nature of the situation, we’re taking utmost care to protect the health and safety of our customers, our partners and our staff. Alternatively, you can also buy your favourite BMW and enjoy all the benefits of a BMW Dealership using the online BMW Contactless Experience.

Please connect with your nearest dealership for more updates and the latest status as per the local government directives of your respective area.
I am interested in a new/used BMW, but I cannot go to the Dealership. Are there any other possibilities?

We really appreciate your interest, and we are committed to bringing you joy straight to the comfort and safety of your home. Basis the estabilation by statutory authorities in your area subject to local curfew or lockdown, you can either visit your nearest dealership, or you can explore and buy your favourite BMW through the online BMW Contactless Experience. What's more, you can also enjoy all the benefits of a BMW Dealership and avail existing offers at the click of a button.

Please connect with your nearest dealership for more updates and the latest status as per the local government directives of your respective area.
My BMW is due for service / My BMW needs maintenance/repair. Can I make an appointment at the moment?

Yes, you can make the appointment for the future dates based on the availability / opening of the dealer as per Govt Guidelines.
I have a maintenance appointment for my BMW, but I am currently unable to keep it. Can I postpone my appointment?

Yes, you can postpone the appointment for later date based on the availability.
My BMW’s Warranty/Service Package expired during the lockdown period. What should I do now?

We have extended dealer Warranty Coverage and Service/Repair Inclusive Packages that are set to expire between 31st March, 2021 and 30th May, 2021. Up till 31st May, 2021. You can book your service online for your BMW.
Will my new BMW be delivered on the planned date?

Due to the uncertainty of the current situation, there might be a delay in the delivery of your car. But rest assured that we are doing all we can to ensure your new BMW reaches you at the earliest. To know the actual delivery status, you can email us at contact.india@bmw.in or call us at 1800 102 2269.
Can I still test drive a BMW?

As your safety is of utmost importance to us, the availability of test-drives at our dealerships is subject to the local government directives of your respective area. Please contact your nearest BMW dealership to know the status and book your test-drive.
Where can I configure my own BMW?

You can configure a BMW model using our Configurator under the BMW Contactless Experience where you can explore, build and buy your favourite BMW, completely online.
How will I get my BMW basis the curfews imposed by statutory authorities or incase of a lockdown in my area?

You can book a BMW of your choice and get all the benefits of a dealership with the BMW Contactless Experience.

Once you book the car, it will be delivered to your doorstep by the dealership depending on the local government directives and mobility relaxations in your area.
What is the BMW Contactless Experience?

The idea behind BMW Contactless Experience is to allow BMW enthusiasts to come closer to the BMW brand and its products without having to physically visit the dealership. Our BMW Product Experts take each customer through the product in detail using our online car configurator and other tools. Test-drives and car deliveries will be scheduled as per the local government directives on movement of vehicles. Until then, you can still enjoy the world of BMW from home with the BMW Contactless Experience.
Will my car be delivered if I book it during lockdown?

Your BMW can be delivered right at your doorstep by the dealership depending on the latest government directives in your local area. To know more, please email us at contact.india@bmw.in or call us at 1800 102 2269.

QUESTIONS AND ANSWERS.

Please find useful answers to frequently asked questions about the current situation according COVID-19.

Are BMW the BMW car dealerships open for customers?

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Are BMW service workshops open?

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Can I go to my BMW dealership as usual to buy a car?

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I am interested in a new / used BMW, but I cannot go to the dealer. Are there any other possibilities?

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My BMW is due for service. Can I make an appointment at the moment?

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My BMW needs a maintenance / repair. Can I make an appointment at the moment?

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I have a maintenance appointment for my BMW, but I am currently unable to keep it. Can I postpone my appointment?

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Can I currently take my BMW to a BMW Service garage for repair?

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Is it currently possible to get a replacement BMW?

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What hygiene measures are applied at BMW dealerships?

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Is a vehicle service also possible without personal contact?

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Can I conclude a new BMW leasing contract?

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My lease is up. What do I have to take into account at the moment?

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Can I still access my My BMW account?

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Are BMW ConnectedDrive services and BMW Remote Services available?

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Is BMW breakdown and accident assistance still available?

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Are there currently supply shortages for new vehicles?

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Will my new BMW be delivered on the planned date?

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Is it possible and advisable to share a car via SHARE NOW despite of the COVID-19 virus?

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