BMW and the BMW partners support our customers in times of COVID-19 where they can.

WE’RE HERE FOR YOU.

WE’RE HERE FOR YOU.

At BMW India, your health and safety remain our top priority during this unprecedented and difficult time. We would also like to remind you that even during the nationwide lockdown, we are still connected with our esteemed customers and available for you online – ready to address your concerns.

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BMW AND OUR DEALERS ARE HERE TO SUPPORT YOU.

The BMW Customer Service is available for customers despite COVID-19.

STAY IN TOUCH WITH US.

Whatever your concern is, the BMW Customer Service is here for you. Our qualified service staff answer your questions and support you in any way they can.

Your contact to BMW Service

CUSTOMER SERVICE:

Toll free Number : 1800-102-2269

Email us at : contact.india@bmw.in
 

The BMW Partners and car dealers are available for customers despite COVID-19.

WITH BMW CONTACTLESS EXPERIENCE, JOY COMES CLOSER TO YOU

At BMW, we are always looking for new ways to bring you joy. Even during such unprecedented times, we’re committed to bringing you joy right into your home. Introducing, BMW Contactless Experience, a digital-first purchase experience that gives you all the benefits of a brick and mortar dealership, and more with a click of a button. So, wherever you go, a dealership goes with you. Come embrace joy from the comfort of your home.

The BMW Partners and car dealers are available for customers despite COVID-19.

YOUR BMW PARTNER IS ALWAYS OPEN FOR YOU.

You want to make an appointment or have questions about purchasing a car? Thanks to our close dealer network, there is always a BMW Partner near you. Whatever your concern is, we are here for you.

BMW Contactless Experience

  • Appointments
  • Purchase & advice
  • Workshop services
  • BMW Accessories
  • And many more
You can always make an appointment with your BMW Service Centre.

MAKE AN APPOINTMENT.

If your BMW needs a service or repair, you can make an appointment as usual. Contact your BMW Service Centre now and book the next possible appointment.
BMW does everything it can to ensure that new vehicles will be delivered on time despite COVID-19.

IS MY NEW BMW ON TIME?

You are eagerly waiting for your new BMW and have questions about delivery? Contact your BMW dealer now and find out everything you need to know about this special day.

YOU HAVE AN INQUIRY FOR BMW FINANCIAL SERVICES?

BMW Financal Services is open on business despite COVID-19.

YOU HAVE AN INQUIRY FOR BMW FINANCIAL SERVICES?

BMW Financial Services is happy to assist you in navigating through the finance-related queries during these trying times.

 

We have collated a list of Frequently Asked Questions to address some questions you might have in your mind regarding RBI’s Moratorium Policy.

 

YOUR CONTACT TO BMW FINANCIAL SERVICES:

Call us on: 1800-102-2269
Email us at: BMWFS-Customerservice@bmw.in

YOU HAVE AN INQUIRY FOR BMW FINANCIAL SERVICES?

BMW Financal Services is open on business despite COVID-19.

YOU HAVE AN INQUIRY FOR BMW FINANCIAL SERVICES?

Your leasing contract expires or your’re thinking about a new BMW? Contact us now. Our competent staff will have the best solution for you.

YOUR CONTACT TO BMW FINANCIAL SERVICES:
Call us on: 1800-102-2269
Email us at: BMWFS-Customerservice@bmw.in

YOUR CONTACT TO BMW CONNECTED DRIVE.

BMW ensures that BMW ConnectedDrive Services are available to you as before.

YOUR CONTACT TO BMW CONNECTED DRIVE.

BMW ensures that BMW ConnectedDrive Services are available to you as before. If you have any questions, our customer service is of course always there for you.

YOUR CONTACT TO BMW CONNECTED DRIVE:
Call us on: +12 123 456 78
Email us at: xyz@bmw.nsc

FREQUENTLY ASKED QUESTIONS

To answer any queries that might be on your mind during this period, we have collated a list of Frequently Asked Questions to address some of your concerns immediately.

If you have any other questions, please feel free to get in touch with us at: 1800-102-2269 or contact.india@bmw.in

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  • Are BMW Dealerships open for customers?

    As your wellbeing is of the highest importance to us, our Dealerships’ operations will be subject to lockdown relaxations as directed by statutory authorities. Based on the lockdown advisory applicable in your area, our Dealerships will be ready to serve you again with all the safety measures in place. Please connect with your nearest dealership for more updates.

  • Are BMW Service Centres open?

    Being a globally responsible organization, the safety of both our customers and employees takes precedence above all else. Our service centres are now accepting bookings for service appointments. However, the service appointment and Pick & Drop facility will be subject to lockdown relaxations as directed by statutory authorities. Please reserve your service slot via the online booking system at BMW Contactless Service.

  • Can I go to my BMW Dealership as usual to buy a car?

    Considering the critical nature of the current situation, current operations across our Dealerships are subject to relaxations to lockdown as per the statutory authorities in order to protect the health and safety of our customers, our partners and our staff. However, you can still buy your favourite BMW and enjoy all the benefits of a BMW Dealership using the online BMW Contactless Experience.

  • I am interested in a new/used BMW, but I cannot go to the Dealership. Are there any other possibilities?

    We really appreciate your interest, and we are committed to bringing you joy right from the comfort and safety of your home. So, while our Dealerships may be closed during the lockdown, you can still explore and buy your favourite BMW through the online BMW Contactless Experience. What’s more, you can also enjoy all the benefits of a BMW Dealership and avail existing offers at the click of a button.

  • My BMW is due for service / My BMW needs maintenance/repair. Can I make an appointment at the moment?

    Our service centres are now accepting bookings for service appointments. However, the delivery and servicing of all customer vehicles will be done with adherence to local government directives post the end of the lockdown period. Please connect with your nearest dealership for more updates or call us on 1800 102 2269 (toll-free).

  • I have a maintenance appointment for my BMW, but I am currently unable to keep it. Can I postpone my appointment?

    Of course. Your BMW Service Representative will get in touch with you to reschedule your appointment as soon as our Workshops reopen for service.

  • Will my new BMW be delivered on the planned date?

    Due to the uncertainty surrounding COVID-19, there might be a delay in the delivery of your car. But rest assured that we are doing all we can to ensure your new BMW reaches you at the earliest. To know the actual delivery status, you can email us at contact.india@bmw.in or call us at 1800 102 2269.

  • Can I still test drive a BMW?

    As your safety is of utmost importance to us, test-drives are only available at our dealerships which have become operational based on local government directives. Please contact your nearest BMW dealership to know the status and book your test-drive.

  • Where can I configure my own BMW?

    You can configure a BMW model using our Configurator under the BMW Contactless Experience where you can explore, build and buy your favorite BMW, completely online 

  • If my BMW Service Inclusive (BSI) or BMW Extended Warranty ends within the lockdown period and I am unable to bring the car to the workshop, will I still be entitled to the services and repairs benefit after its expiration?

    In view of the nationwide shutdown, we have taken some immediate measures to ensure that you continue to access our services with complete peace of mind.

    • We are accepting claims for vehicle(s) where the warranty or maintenance package is set to expire between March 1st, 2020 and June 30th, 2020, until July 1st, 2020.

    • We are also inviting customers who have bought their vehicle(s) in the year 2020 and have no existing Service Inclusive Package to avail the benefits of First Month package rate till June 30th, 2020.

     

  • What is the process if I decide to book the car? How will I get my BMW during the lockdown?

    Even with the lockdown in place, you can still book your choice of BMW and get all the benefits of a dealership with BMW Contactless Experience.

    Once you book the car, it will be delivered to your doorstep by the dealership post the lockdown period.

  • No one can travel right now, then why buy a car?

    The idea behind BMW Contactless Experience is to allow BMW enthusiasts to come closer to the BMW brand and its products without having to physically visit the dealership. Our BMW Product Experts take each customer through the product in detail using our online car configurator and other tools. Test drives and deliveries will be scheduled once the lockdown is lifted. Until then, you can still enjoy the world of BMW from home with BMW Contactless Experience.

  • Will my car be delivered if I book it during lockdown?

    Due to the current lockdown, your BMW will be delivered at your doorstep by the dealership on the basis of the dealership’s operational status and as per the latest government/local body directives. To know more, please email us at contact.india@bmw.in or call us at 1800 102 2269.

QUESTIONS AND ANSWERS.

Please find useful answers to frequently asked questions about the current situation according COVID-19.

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  • Are BMW the BMW car dealerships open for customers?

    tbd - local answer

  • Are BMW service workshops open?

    tbd - local answer

  • Can I go to my BMW dealership as usual to buy a car?

    tbd - local answer

  • I am interested in a new / used BMW, but I cannot go to the dealer. Are there any other possibilities?

    tbd - local answer

  • My BMW is due for service. Can I make an appointment at the moment?

    tbd - local answer

  • My BMW needs a maintenance / repair. Can I make an appointment at the moment?

    tbd - local answer

  • I have a maintenance appointment for my BMW, but I am currently unable to keep it. Can I postpone my appointment?

    tbd - local answer

  • Can I currently take my BMW to a BMW Service garage for repair?

    tbd - local answer

  • Is it currently possible to get a replacement BMW?

    tbd - local answer

  • What hygiene measures are applied at BMW dealerships?

    tbd - local answer

  • Is a vehicle service also possible without personal contact?

    tbd - local answer

  • Can I conclude a new BMW leasing contract?

    tbd - local answer

  • My lease is up. What do I have to take into account at the moment?

    tbd - local answer

  • Can I still access my My BMW account?

    tbd - local answer

  • Are BMW ConnectedDrive services and BMW Remote Services available?

    tbd - local answer

  • Is BMW breakdown and accident assistance still available?

    tbd - local answer

  • Are there currently supply shortages for new vehicles?

    tbd - local answer

  • Will my new BMW be delivered on the planned date?

    tbd - local answer

  • Is it possible and advisable to share a car via SHARE NOW despite of the COVID-19 virus?

    tbd - local answer

STAY CONNECTED WITH BMW.

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BMW ON YOUTUBE.

Visit our BMW YouTube Channel for news and videos about the BMW brand.

ENJOY THE WORLD OF BMW AT HOME.

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#STAYSAFE: DIY BMW FAMILY GAMES TO PLAY AT HOME.

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