UP-TO-DATE NAVIGATION.

DIGITAL ROAD MAPS FROM BMW.

UP-TO-DATE NAVIGATION.

DIGITAL ROAD MAPS FROM BMW.

Putting current traffic and tourist information at your fingertips: digital road maps for BMW navigation systems are available on CD or DVD and are updated twice yearly. Use the convenient online search function to identify the right CDs or DVDs for your travel plans; your local BMW service partner will be happy to provide you with the product you require. To ensure you stay informed about the latest developments and digital road map updates, subscribe to the BMW newsletter.

UP-TO-DATE NAVIGATION.DIGITAL ROAD MAPS FROM BMW.

Putting current traffic and tourist information at your fingertips: digital road maps for BMW navigation systems are available on CD or DVD and are updated twice yearly. Use the convenient online search function to identify the right CDs or DVDs for your travel plans; your local BMW service partner will be happy to provide you with the product you require. To ensure you stay informed about the latest developments and digital road map updates, subscribe to the BMW newsletter.

A PERFECT FIT.

The USB audio interface.

Get in and play on - the USB audio interface lets you connect MP3 players, Apple iPods, USB sticks and mobile phones seamlessly with the BMW audio system. Tracks are played in HiFi quality via the loudspeakers and your music choice can be controlled using either buttons on the steering wheels, iDrive, voice control or the radio buttons. If a suitable USB snap-in adapter is available for your mobile phone, you can connect and charge it in the central console using the extended connectivity of the music player in the mobile phone option. Thanks to this special equipment, mobile phone conversations take place via the vehicle’s external aerial for better reception.

EASY LISTENING.

The USB audio interface.

How do you navigate through a library of 10,000 songs? Preferably on the road using the vehicle's control functions. Almost all common MP3 players, Apple iPods and USB sticks can be integrated effortlessly with the audio system. The title of the track being played is displayed either on the control or radio display. MP3 players and Apple iPhones can be operated directly from the central console. All common formats are supported (MP3, AAC, WAV and WMA) as well as M3U-format playlists. To integrate an Apple iPod or Apple iPhone, the BMW cable adapter for Apple iPod/iPhone equipment option is required.

THE MUSIC STARTS HERE.

Extended connectivity of the music player in the mobile phone.

Extended connectivity of the music player in the mobile phone works in conjunction with approved, USB-compatible mobile phones with Bluetooth and a music player for which a USB snap-in adapter is available. Also required is the mobile phone preparation with Bluetooth interface or the mobile phone business preparation with Bluetooth interface as well as a USB audio interface. You can obtain the appropriate USB snap-in adapter from your local BMW dealer. The adapter also connects the mobile phone with the vehicle's external aerial as well as charging it at the same time.

FAQ.

General

  • What is Bluetooth®?

    Bluetooth® is an industry standard that enables wireless communication between devices. VARIOUS functions are supported in Bluetooth® profiles. Profiles relevant for the vehicle include the Handsfree Profile and Phonebook Access Profile. Further information on Bluetooth® is available on the Internet at http://www.bluetooth.com or http://www.bluetooth.org.

  • In which BMW models is Bluetooth® technology available?

    As long ago as 2002, BMW was the first automobile manufacturer to introduce the Bluetooth® wireless standard for integrating mobile telephones and to offer it in all vehicle models.
    Requirements for using this standard are the BMW special accessories SA 644 mobile phone preparation with Bluetooth interface or SA 633 mobile phone preparation Business with Bluetooth interface (or option code SA 639 for North America).

  • Which Bluetooth® mobile devices can I use with my BMW mobile phone preparation?

    The mobile devices tested by BMW can be found on the Internet at http://www.bmw.com/bluetooth. Here you can also obtain detailed information on which functions of your mobile device are supported in your vehicle as well as further notes on usage.

  • Can I use a non-listed Bluetooth®-capable mobile device in my vehicle?

    BMW recommends using the mobile devices listed at http://www.bmw.com/bluetooth, which have produced positive test results. Non-listed mobile devices should generally support the basic functions but have not been tested by BMW.

  • Why is my mobile device not included in the list of mobile devices tested by BMW?

    The large number of devices appearing on the market makes a selection necessary. Before a selected mobile device can be included in the list, it has to undergo extensive testing with all mobile phone preparations installed in BMW vehicles. Once the tests have been passed, a device can be included in the list of mobile devices tested by BMW. BMW works with all leading manufacturers so that the latest mobile devices can be included as soon as possible.

  • Can I use a mobile device listed on http://www.bmw.com/bluetooth with a different software status without experiencing any problems?

    BMW recommends using the mobile devices listed at http://www.bmw.com/bluetooth, which have tested positively.
    No comment is possible on the functionality and compatibility of other software statuses. General experience, however, shows that when a more recent software status is used, it can be assumed that compatibility characteristics will be similar. Please note that in some cases functional limitations may also be due to the data stored in the mobile device and their size.

  • Why are there differences between the various mobile devices in terms of handling and scope of functions?

    Telephone manufacturers implement the Bluetooth® standard in different ways.
    As implementation of the Bluetooth® standard differs distinctly between various mobile devices and may also change during the product life cycle of a model, limitations of function in the vehicle may occur for which the BMW Group is not responsible. In addition to the software status of a mobile device, the following factors may also influence compatibility:

    – Hardware version of the mobile device
    – Mobile device configuration (e.g. size of telephone book, power-saving mode, ...)
    – Operating status of the mobile device (e.g. battery charge, length of operation, degree of
    usage, ...)
    – Network and SIM card

    For this reason, sporadic impairment of functions cannot be ruled out, even in the case of mobile devices which otherwise function reliably.

  • What happens when there is more than one registered mobile device with activated Bluetooth® function in the vehicle?

    When the telephone system is switched on, it automatically looks for the mobile device last connected. If this is not found within a certain time period, the vehicle automatically looks for the next phone in the list of registrations. If necessary, the list will be scanned again.

  • Who can I contact if have any problems with the Bluetooth® interface on my mobile device?

    If you have any questions on your mobile device, you can obtain further information in the operating manual for your mobile device, from the phone manufacturer or from your mobile phone provider.

  • How can I find out which model of mobile device I have?

    Apple:
    Determine the serial number as follows [Settings][General][Info][Serial Number].
    Enter the serial number on the following website: [http://support.apple.com/specs]

    HTC:
    Is generally on the outside of the casing; alternatively in the following menus:
    Windows Mobile 6.1: [Start][Settings][System][Device Information][Identity][Model No.]
    Windows Mobile 6.5: [Settings][All settings][System][Device Information][Identity]
    Android: [Menu][Settings][Info][Model Number]

    Motorola:
    Info is generally contained on a CE label inside the housing; remove battery if necessary.

    Nokia:
    *#0000#

    RIM:
    [Applications][Options][About]

    Sony Ericsson:
    Info is generally contained on a CE label inside the housing; remove battery if necessary.
    Alternatively in the menu: [Settings][General][Phone Status] under model

    LG:
    Info is generally contained on a CE label inside the housing; remove battery if necessary.

    Samsung:
    Info is displayed briefly when the mobile device is switched on.

    Palm:
    [Device Info] [Name]

  • How can I find out the software status of my mobile device?

    Apple:
    [Settings][General][About][Version]

    HTC:
    [Start][Settings][System][Device information][ROM version ]

    Motorola:
    *#9999# or [Menu][Settings][Phone Status][Other Info][S/W version]
    Milestone: [Settings][Telephone info][Firmware Version]

    Nokia:
    *#0000#

    RIM:
    [Applications][Options][Info]

    Sony Ericsson:
    [Menu][Settings][Update Service][Software Version]
    Windows (e.g. X1): [Start][Settings][System][Device Information][ROM Version ]

    LG
    2945# or [Menu][Settings][Phone Settings][Phone Info]

    Samsung
    *#1234# or *#9999# or *#0000#

    Palm
    [Device info][Further info][Software].

  • When I reset the mobile device to the factory settings, I am prompted for a device code. Where can I find this?

    You will find this information in the operating manual of your mobile device or you can obtain it from the manufacturer of the device.

  • The call volume in the vehicle is too loud/quiet. How can I adjust this?

    Please verify whether the volume can be changed using the vehicle’s control elements. Otherwise, an adjustment can be made by changing the volume settings directly on the mobile phone – regardless of the mobile phone used.

  • What must I keep in mind when using my mobile device in the vehicle?

    Please avoid exposing the mobile device to any extreme conditions (temperature, humidity, etc.). Otherwise, proper functionality can no longer be ensured. For example, the charger should be switched off when operating temperatures are running high. Please also refer to the operating manual of your mobile phone for further information.

  • Which USB devices are supported by the USB audio interface?

    In principle, the following device classes are supported:

    • Apple iPod und iPhone

    • MP3 players und USB flash drives (USB mass storage devices with the specification “USB Mass
    Storage Class”)

    • MP3 players with the Media Transfer Protocol (MTP)
    The “Device not supported” message is shown in the vehicle when the device belongs to class that is not
    compatible.

    Further information can be found at www.bmw.com/usb

  • Why does the radio come on first when the vehicle is started even though the USB audio interface was last used?

    When the vehicle is started, an attempt is made to play the audio source last used. However, the length of time it takes to recognise an MP3 varies greatly depending on the model. If an MP3 player is not recognised within a certain time period, your vehicle then switches to the radio by default.

Questions and notes on the conditions.

  • How do I register my mobile device with my BMW mobile phone preparation (“pairing”)?

    For security reasons, mobile device and mobile phone preparation have to undergo a one-off registration (“pairing”) procedure. You will find notes on the registration procedure in the operating manual of your vehicle as well as in the operating manual for your mobile device.
    If a mobile device has already been registered in the vehicle, the connection will be made automatically when you start your journey. To establish the connection, however, you must make sure that the Bluetooth® service is activated both on the telephone and in the vehicle..
    During the registration procedure, you will be asked to enter a pass key. You can choose any key you wish, but for security reasons it should consist of at least 4 digits and not be commonplace (e.g. “0000” or “1234”).

  • Can several mobile devices be connected by Bluetooth® at the same time?

    Up to four mobile devices can be registered at the same time. One of these mobile devices can be active (i.e. connected) at any time.
    If your BMW vehicle supports music via Bluetooth®, another device (mobile device or a Bluetooth®-capable audio player) can additionally be connected with the vehicle at the same time.

  • Is it possible to remove the ignition key during a telephone conversation?

    The ignition key can be removed during the conversation without ending the call. The telephone system remains switched on until either you or the person you are talking to has ended the call. Depending on the vehicle equipment and battery charging status, however, the telephone system may be switched off earlier. The call can then be continued on the mobile phone if necessary.

  • I have made changes in the contacts, calendar entries, to-do notes or notes on my mobile device. When will these changes be shown in the vehicle?

    Please check on http://www.bmw.com/bluetooth whether the relevant function is supported by your mobile device and vehicle equipment.
    As a general rule, the data update is initiated as soon as the ignition is switched on. Please check the display on your mobile device as well: it may require you to confirm the data transfer.

  • How can I change the sort sequence of my telephone book entries (e.g. to sort in order of surname)?

    The sort sequence for the telephone book depends on both the mobile device and the vehicle equipment.
    Some mobile devices do not distinguish between first names and surnames, in other words the parts of the name are entered in one text field; in many mobile devices a comma or semicolon determines which part is interpreted as the first name or surname. This applies in particular to entries on the SIM card as well.
    Some mobile devices provide an option for setting the sort sequence – however, this may not necessarily be taken into account when the telephone book is transferred via the Bluetooth® connection.
    In current vehicles with the relevant equipment, it is possible to set the sorting sequence in the Control Display.
    You will find further information in the operating manual for your vehicle and at http://www.bmw.com/bluetooth.

  • Why can’t I use the conference call function in my vehicle?

    This function must be supported by your vehicle equipment, the mobile device and your mobile phone provider; it may be necessary to have the mobile phone provider activate this service on the SIM card.
    You will find further in the operating manual for your mobile device, in the operating manual for your vehicle and at http://www.bmw.com/bluetooth.
    Note: If the “Call waiting” function is not enabled, it will not be possible to arrange a conference call with an incoming call.

  • Why is the number of the caller not displayed for an incoming call?

    This is generally due to the fact that the caller has enabled the “Withhold number” function on his/her mobile device.

  • Why is the person I am calling not shown my number when I make an outgoing call?

    Please check the settings of your mobile device to see whether the “Withhold number” function is enabled.
    If this is not the case, it may be due to the fact that your mobile phone provider activates this function by default (CLIR = Calling Line Identification Restriction). You are recommended to contact your mobile phone provider and have CLIR disabled.

  • Why aren’t the appointments, to-do notes and notes displayed in my vehicle’s Office menu?

    Appointments older than 20 days or more than 50 days in the future are not transferred. Completed to-dos or to-dos more than 90 days in the future are not transferred. Depending on the number of appointments stored in your mobile device, not all will be displayed in the vehicle.
    You will find further in the operating manual for your mobile device, in the operating manual for your vehicle and at http://www.bmw.com/bluetooth.

  • Do the call lists in the vehicle and in the mobile device match?

    The transfer of call lists depends both on the mobile device and on the vehicle. Please check which mobile devices support the export of call lists at http://www.bmw.com/bluetooth and whether your vehicle is equipped with this function.
    When you are using mobile devices that do not support call lists, the lists shown in the vehicle include only those calls made using the Bluetooth® connection in the vehicle.

  • Why can’t I see all the text messages on the mobile device in the vehicle?

    The transfer of text messages depends both on the mobile device and on the vehicle. Please observe the information on this at http://www.bmw.com/bluetooth.

  • How can I use Bluetooth® audio reproduction in the vehicle?

    Make sure that the Audio (Bluetooth) function is activated on the Control Display and check whether your mobile device supports Bluetooth audio reproduction on www.bmw.com/bluetooth.
    On some mobile devices, it is necessary to launch the program for playing music files on your mobile device and then select a title using the device.

  • How can Bluetooth® Audio reproduction be resumed after a phone call or traffic message?

    Normally muting of audio reproduction is cancelled automatically. Should this not be the case, you can restart the audio reproduction by pressing the volume key again.

  • Can I use the audio reproduction function of my mobile device via Bluetooth® if the mobile device is connected with the vehicle via the USB snap-in adapter or a USB cable?

    Not all mobile devices provide stable support for this function. If problems occur with audio reproduction, deactivate “Audio (Bluetooth) on the Control Display.

  • Why is the photo stored for some of my contacts in the telephone book not shown on the Control Display?

    Please check on http://www.bmw.com/bluetooth whether the function “Contact pictures” is supported by your mobile device and vehicle equipment. Please note that the number of contact pictures supported is limited by the system.

  • How can I update my vehicle software?

    You will find further information on this topic at http://www.bmw.com/update.

  • How can I use the internet option (optional equipment) with my mobile device?

    This requires the optional equipment with the option code SA 614 in connection with SA 644 or SA 6NK in vehicles with a date of production of September 2010 onwards (this function is not offered in all countries).
    Please ensure that the system has been updated before you use the internet in the vehicle for the first time. This can be performed in the Control Display under “BMW services” > “Service status” > “Update BMW services”.
    Please also make sure that your mobile device is properly configured. Further information can be found below in this FAQ.

  • How can I configure my mobile device for internet or BMW TeleServices usage?

    In the operating manual of your mobile device you will find instructions on configuring “Access Point Name (APN)”; other names for this may be “Internet Settings”, “Modem Settings” or “Tethering Settings”. The required settings are available from your service provider.
    Please note that most Sony Ericsson mobile devices only recognise the first entry in the APN list, so it is recommended that all other APN configurations be deleted.

  • After a Bluetooth connection has been established, my mobile device attempts to dial a phone number on its own.

    In connection with BMW TeleServices (option code SA 6AA), a TeleServiceCall is initiated automatically when a service is required. This may involve numerous attempts to establish a data connection over the mobile device in order to transmit vehicle data.
    Since this function is only partially supported by Blackberry, please disable the setting “Dial-Up Networking (DUN)” in the Bluetooth options of your Blackberry device.

  • Why do some entries appear in the vehicle twice?

    If the mobile device supports the transfer of entries stored on the SIM card, these are also shown in the vehicle.

Product offering.

  • Can I also use the SAP (SIM Access Profile) Bluetooth® profile in my BMW?

    For current 7 Series vehicles with existing telephony equipment (option code SA 633 or SA 644), the BMW Group offers the Rear-seat telephone unit with cordless handset (option code SA 6NB). For most other models the SAP snap-in adapter is offered as an upgrade solution.
    The option code SA 6NB or the SAP snap-in adaptor can optionally be operated via the SIM card of a GSM carrier or mobile phone that supports the SAP Bluetooth profile. The product information for option code SA 6NB with the SAP mobile phones tested by the BMW Group can be found at http://www.bmw.com/Fond-Telefonie.

  • Why do I need the special equipment “Extended connectivity of the music player in the mobile phone” (SA 6NF)?

    In addition to already existing telephone equipment (special options SA 633 or SA 644) and the USB audio interface (special option SA 6FL), the extended connectivity of the music player in the mobile phone (special option SA 6NF) can also be used in nearly all series for selected mobile devices with the aid of a matching USB snap-in adapter for accessing the music data stored on the phone.
    Equipped with the matching USB snap-in adapter for your mobile device, you thus meet all the conditions for using your mobile device with both the hands-free and audio reproduction functions at the same time.

  • Do I need a snap-in adapter to operate my mobile device in the vehicle?

    For optimum operation of the mobile device in the vehicle, the BMW Group recommends the use of a snap-in adapter to ensure that the mobile device is secured safely, that it is charged and connected with the external aerial. You will find information on the current range of snap-in adapters at www.bmw.com/bluetooth.

  • Do I need the adapter cable from BMW (iPod/iPhone audio adapter) in order to use my iPhone/iPod with the USB audio interface (offered with the optional equipment with option codes SA 6FL, 6NH, 6NK, 6NL)?

    You can use the white connector from Apple in the following vehicle configurations:
    - 1 Series, 3 Series, X1 and Z4 models with a production date of September 2010 onwards (3 Series Coupé and 3 Series Convertible models in Europe from March 2010 onwards) in connection with one of the following optional equipment items: option code SA 602, SA 633, SA 639, SA 606 or SA 609

    - X3 models with a production date of September 2010 onwards and the optional equipment item with the option code SA 6NK or SA 6NL
    - 5 Series models with a production date of September 2010 onwards, in 5 Series Touring models from June 2010 onwards
    - 6 Series Convertible models with a production date of December 2010 onwards
    - X5 and X6 models with a production date of December 2010 onwards
    - 7 Series models with a production date of September 2010 onwards (in Europe from March 2010 onwards)

    In all other cases, the iPod/iPhone audio adapter is required (part number (0440 796 or 0440 812).

Problem and Solution.

  • Why can’t I register my mobile device despite having entered the pass key?

    First you are recommended to check whether the mobile device is contained in the list of mobile devices tested by BMW (http://www.bmw.com/bluetooth).
    The pass key entered in the vehicle must be identical to that entered in the mobile device. In addition, the registration procedure has to take place within 30 seconds. If you have to repeat the registration procedure, it may be necessary to delete the already existing entries in the list of devices on your mobile device. Please consult the operating manual for your mobile device in this connection.

  • What could be the reason that my mobile device is unable to automatically reconnect or that a previously reliably supported function is no longer available in the usual manner?

    Make sure that the Bluetooth® service is activated in the mobile device and in the vehicle.

    If no automatic connection is established, check the display on your mobile device.
    Some mobile devices require a confirmation for the current and subsequent connections. You will find further advice in the operating manual for your mobile telephone.
    If the mobile device fails to connect automatically even after several attempts, it may be possible to solve this by switching the mobile phone off and on completely, by briefly removing the battery or resetting the mobile phone to the factory settings.
    However, before resetting the mobile phone, you are strongly advised to back up your data!

    Please consult the operating manual for your mobile device in this connection.
    Also check whether the registration information is still present in both the vehicle and in the mobile device. If this is not the case, delete the remaining registration entries and carry out the registration procedure again.

    If no permanent or stable connection is established (e.g. repeated interruptions of the Bluetooth connection), in the majority of cases this is due to a hardware error in the mobile device or in the data stored on the mobile device (e.g. telephone book entries, text messages, call lists, etc.). In such cases, it is recommended that you reset the mobile device to the factory settings after carrying out a data backup if necessary.

  • The name of the person you are talking to is not displayed although this person is stored in the mobile device.

    If the call was initiated from the mobile device while a Bluetooth connection existed, it is not possible to guarantee that the number or name of the other party will appear on the Control Display. Otherwise, you should check whether the telephone book of the mobile device is displayed on the Control Display and the contact concerned has been transferred correctly and completely.

  • Why isn’t the signal strength displayed correctly?

    This function is not supported by all mobile devices. Some mobile devices transfer the current signal strength but with a considerable delay. Please observe the information on this at http://www.bmw.com/bluetooth.
    Not all contact entries are shown on the Control Display or not all details of the contact entries of the mobile device are shown.
    The transfer of contact entries depends both on the mobile device and on the vehicle. The number of contact entries is limited by the system. Please observe the information on this at http://www.bmw.com/bluetooth.

  • Why isn’t the telephone book on my Blackberry displayed in the vehicle?

    In many cases, Blackberry mobile device are operated in Enterprise mode. In such cases the company IT administration defines the security settings and policy.

    In most cases, the problem can be resolved by adapting one of these security settings. Please check whether the following option is set to No:

    Options > Security Options > General Settings > Insert Address Book > No

    If you are not able to change this option or it does not produce the desired effect, please consult your IT administrator.

  • There are no menu items for News, Calendar, Tasks and Notes in the “Office” folder.

    Please first verify whether your mobile device supports the desired function in connection with your vehicle. Please also make sure that downloading e-mails and text messages as well as the calendar, tasks and notes has been started only after the telephone book has been downloaded completely. This may take several minutes depending on the size and contents of the telephone book. In addition, please note that the download process is interrupted during a telephone call.

  • After a Bluetooth connection has been established, notification sounds can be heard repeatedly on my mobile device and are some are transmitted over the vehicle’s loudspeakers as well.

    When calendar entries, tasks and notes are accessed, some mobile devices emit notification sounds. Depending on the mobile device used, these notification sounds can be deactivated (e.g. in the profile settings).
    Status and error messages that may appear on the mobile device can be disregarded.

  • Why is the notification “<Content Protection>” displayed instead of the contents of the message (in e-mails and text messages)?)?

    In this case, the data encryption (“Content Protection”) prevents the transfer of data from the locked Blackberry to the vehicle. If the Blackberry has been unlocked by entering the password, the messages will be transferred correctly.
    To resolve this issue permanently, the security options should be configured on the mobile device as follows: Menu > Options > Security Options > Encryption: “Disabled”.
    If you are unable to adjust these settings, please contact your company’s IT department (specifically, the administrator of the Blackberry Enterprise Server).

  • Can I also use the adapter cable for iPhones/iPods from BMW (iPod/iPhone audio adapter) in my new vehicle?

    You can use the white connector from Apple in the following vehicle configurations:

    - 1 Series, 3 Series, X1 and Z4 models with a production date of September 2010 onwards (3 Series Coupé and 3 Series Convertible models in Europe from March 2010 onwards) in connection with one of the following optional equipment items: option code SA 602, SA 633, SA 639, SA 606 or SA 609
    - X3 models with a production date of September 2010 onwards and the optional equipment item with the option code SA 6NK or SA 6NL
    - 5 Series models with a production date of September 2010 onwards, in 5 Series Touring models from June 2010 onwards
    - 6 Series Convertible models with a production date of December 2010 onwards
    - X5 and X6 models with a production date of December 2010 onwards
    - 7 Series models with a production date of September 2010 onwards (in Europe from March 2010 onwards)

    In all other cases, the iPod/iPhone audio adapter is required (part number (0440 796 or 0440 812).

  • Why has my Apple iPod not been working correctly since the last software update?

    Please reset your iPod after every software update. Details on how to reset your iPod can be found at http://support.apple.com/kb/HT1320

  • Why is my iPod not recognised by the USB audio interface?

    If the USB audio interface does not recognise the iPod, the following steps may help resolve the issue:

    • Disconnect and reconnect the iPod.
    • Check whether the iPod is connected with the correct adapter cable.
    • Check the battery indicator to ensure the iPod has power.
    • Reset the iPod (http://support.apple.com/kb/HT1320).

  • My MP3 player suddenly no longer works with the USB audio interface.

    When an MP3 player is synchronised with a PC, the player’s software is sometimes updated automatically, which may affect the player’s compatibility with the USB audio interface.
    In some cases, it may be sufficient to restart the MP3 player and/or reset it and then reconnect it. For further information, please consult the operating manual for the MP3 player.